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  • End of Year Customer Service Update

    In April of 2018, the Executive Director of the Agency reached out to our stakeholders and to the public to acknowledge that the customer service the Agency was providing was unacceptable, and that we were working diligently to find sustainable solutions to resolve these issues.

  • Scam Alert! Make Sure You Know If A Message Is From Us

    UPDATE: Due to a recent resurgence of SPAM messages being sent out to our license holders, we wanted to remind you of these tips to help keep your information secure!

    Scammers or Spammers sometimes try to copy and email and text from messages from TREC or TALCB to trick you into providing personal information. We know this can be confusing and frustrating, and we want to help make sure you don't fall victim to these schemes.

  • From the Executive Director - August 2019

    August is here with all of its heat, and it’s the last month of the fiscal year for the Agency.  August also means both the Commission and Board will have their regularly scheduled meetings this month and that the agendas will be busy –as they always are after a legislative session.

  • From the Chair - Inspector Committee - August 2019

    The Inspector Committee met on July 15 for its quarterly meeting.  There was a lot on the agenda, as this has been a busy year in our industry.  The Standards of Practice Subcommittee is still in the review process and asked the full committee for direction on whether to keep the standards more general or to get specific on a multitude of items.  The consensus was to keep them general overall but to update the current standards to meet some newer criteria.  The Education Subcommittee has been

  • Reminder: Instructor Changes Coming Soon!

    To implement provisions in the agency’s recent Sunset bill, TREC has proposed rules to eliminate instructor licensing.  The proposed rules are expected to be adopted at the August Commission meeting with an effective date of September 1, 2019.

  • License Revocation Makes News

    Recently, the Commission was mentioned in a news story about a former license holder whose license was revoked by the agency.

  • Beware of Possible Scams before Sending Money via Wire Transfer

    Before wiring money for an escrow deposit or to close on a home purchase, License Holders should make sure to talk with their clients to ensure they are sending funds to the correct recipient and account.  Consumers should not rely on instructions sent by email without contacting their broker or sales agent to verify the instructions are correct, since emails may be hijacked by potential scammers.

  • A Closer Look at the 2019 Legislative Session

    The 2019 Legislative Session concluded on May 27. With over 7,000 bills filed by legislators, this session was a busy one.  While the Agency’s primary focus this session was on our Sunset legislation, we did keep our eye on the progress of several bills that could have impacted the Agency in one way or another.

  • From the Deputy Executive Director - July 2019

    The future of the Plumbing Board has been on the minds of many inspectors since the end of the legislative session. As a result of action taken by Governor Abbott, the Plumbing Board will continue until 2021; please be sure to see our article on this to get all the information you need.

  • From the Executive Director - July 2019

    This month we published two articles that I thought would be helpful to share with you that reflect some of the required changes outlined in the final report from the agency’s sunset review process.

  • Do You Have a Question for Standards and Enforcement Services? Here's a Few Tips for How We Can Help

    SES carries out the Commission’s mission to protect Texas consumers by enforcing the laws and rules that regulate real estate brokers and sales agents, real estate (home) inspectors, residential service (home warranty) companies, and timeshare providers. SES also implements the relevant standards and reviews applications for licensure and determinations of fitness to assess the honesty, integrity, and trustworthiness of applicants. 
     
  • What is the Complaint Process?

    Standards & Enforcement Services (“SES”) is the TREC division that handles enforcement of the Commission’s laws and Rules through complaint investigation and disciplinary action. 

    What should you do?

  • Print License History On Demand

    The Texas Real Estate Commission is pleased to announce the launch of our new automated Certified License History tool. This new features allowing anyone to print a certified license history ON DEMAND for FREE! This is just one more way TREC is working to simplify our processes to provide excellent customer service.

  • Brokers and Preferred Lists of Service Providers - What's Allowed?

    The Commission has received several questions about whether a broker may advertise about a service provider (such as a real estate inspector) and, if allowed, are there any limits to this type of activity?

  • Is the Sunset Process Done Yet?

    Contributed by - Tony Slagle – Deputy Executive Director

  • What You Need to Know to Comply With Our Social Media Rules

    The rules for advertising on social media platforms are NOT exactly the same as the rules for putting a link to the IABS and CPN on a social media platform used as a business website because the requirements for each rule differ.

    Rule 535.155, Advertisements

  • Make Sure Paragraph 21 is Filled Out

    The One to Four Family Residential Contract (Resale), like many contracts, contains a “Notices” provision. In that TREC contract, the provision is in Paragraph 21. This needs to be filled out so the parties know where a notice should be sent or delivered to be effective. A license holder should remind their client how important this provision is and ensure, to the extent possible, that it gets filled out fully and accurately.

     

  • Can An Inspector Perform A Sewer Line Inspection?

    NO, unless the inspector is also a licensed plumber. TREC’s Standards of Practice (§535.231) require an inspector to operate plumbing fixtures, test for drain performance, and to report deficiencies in water supply pipes and waste pipes.

  • The Sunset Review Process and Strategic Planning

    Texas capitol

    Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?

    In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:

  • Name Management Tool Launched!

    TREC has launched our new Name Management Tool to allow broker license holders to easily manage their names with the agency online and get in compliance with the new advertising rules.

  • From the Executive Director - May 2019

    I am thrilled to be able to lead with some great news – because of enhanced staffing, improved training, real-time flexibility in response management, and more precise phone system programming we’ve employed, in recent weeks the average hold times for calls received by the agency’s contact center are under five minutes! Also, the average for all of April was about five and a half minutes, so we are still improving. Our goal is to keep doing so methodically and sustainably.

  • From the Chair - Inspector Committee - May 2019

    The Inspector Committee had a full agenda for its April meeting.  The meeting was accompanied by the newest appointments to the Inspector Committee, as well as the incoming General Counsel for the Real Estate Commission, Chelsea Buchholtz.  There was also significant representation from multiple trade associations and education providers as well.

  • From the Deputy Executive Director - April 2019

    I would like to begin by publically welcoming the three new members to the Inspector Committee, who were appointed in February. Mike Morgan of Brownwood was appointed as a new inspector member, to serve a six-year term, and Robert John Daehn of Aransas Pass and Dave Motley of Garland were appointed as public members to serve two-year terms.

  • From the Executive Director - April 2019

    Even without a legislative session, April is always a very busy month. So this year, that is especially true with our agency focused on the final steps of the Sunset review process as well.  We greatly appreciate the anticipated improvements this process will bring to the services we provide to the people of Texas and the license holders we also serve.

  • From the Chair - March 2019

    Due to the amount of business we needed to conduct to both meet our obligations to advance the normal work of the Commission, and consider all of the matters highlighted in the agency’s Sunset Report, the Commission met for two days in February.  The Texas REALTORS Winter Meeting overlapped our dates, so we had several extra stakeholders in attendance – and they earned CE credit for attending! 

  • From the Chair - Inspector Committee - March 2019

    The IAC has been busy already this year.  Through a substantial amount of time and hard work, the Education Subcommittee has proposed, and the IAC approved recommending changes to how one can obtain a license in Texas.  Texas has had some of the strictest requirements for licensure of any state in the union.  The proposed number of hours to be eligible for a license will go down significantly, but the content of those courses will change as well.  Keep in mind that the intent here is not to l

  • From the Deputy Executive Director - Inspectors - February 2019

    The Inspector Committee met on February 4. Among the business items taken up by the Committee was the election of the Committee officers for the upcoming Calendar year.  Lee Warren was elected as the chair of the Committee, Shawn Emerick was elected as vice-chair and Steven Rinehart was elected as secretary.  I would like to thank the outgoing officers for their leadership over the last year.

  • From the Executive Director - February 2019

    So far, 2019 has offered Texas both very cold and very mild conditions – a bit unpredictable as this new year advances.  Perhaps this corresponds to the unexpected combination of elements at work as the legislative session gets underway?

  • From the Deputy Executive Director - Inspectors - January 2019

    I’d first like to wish all of you a Happy New Year. I hope you all had time to relax and enjoy the Holiday season.  The New Year always brings with it an opportunity to reflect on the past and make a commitment to address those areas in which we might fall short.

  • From the Executive Director - January 2019

    Happy New Year!  As we return recharged from the holidays and gear up for the season, there are some key items to keep us busy in the very near future.  So let’s dive right in…  

  • Using "Realty" In Team Names

    At the Commission Meeting on Monday, August 13, 2018, the Commission adopted changes to the advertising rules (§535.155) allowing Broker team names to include the term "realty," so long as the other requirements for team names are met.

  • Customer Service Matters: How the Agency Has Improved

    Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.

  • Progress Report from Our Agency to Texas:

    In early April, the Texas Real Estate Commission publicly apologized to Texans for the unacceptable quality of our customer service efforts and we promised to take a number of steps to do better. This is a progress report on what we have done so far and what additional steps remain to be implemented to restore and improve our service.

  • The Sunset Review of the Texas Real Estate Commission and Texas Appraiser Licensing & Certification Board

    The mission and performance of the Texas Real Estate Commission and Texas Appraiser Licensing & Certification Board are under review by the Legislature as required under the Texas Sunset Act.  The Act provides that the Sunset Commission, composed of legislators and public members, periodically evaluate a state agency to determine if the agency is still needed and to explore ways to ensure that the agency's funds are well spent.  Based on the recommendations of the Sunset Commission, the T

  • To The Consumers and License Holders of Texas:

    The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues.

  • Processing Dates Updated

    In case you missed it we publish our processing dates right here! They are updated every Monday, check them out to get an ETA on your application or renewal! 

  • Broker Responsibility Working Group Appointments Announced

    The Texas Real Estate Commission is pleased to announce the appointment of members to the Broker Responsibility Working Group (BRWG). The BRWG reviews experience requirements and role responsibilities for brokers and makes recommendations to the Commission based on its findings. Members will meet four or five times in the next 10 months to complete the charge given to them by the Commission.  

  • 2nd Annual Residential Realty Summit in Austin

    Monday, April 2 in Austin from 10 AM to 3 PM.

    Join us for our Agency’s 2nd annual Texas Residential Realty Summit. This annual conference focuses on current issues affecting the successful closing of single family residential transactions transaction from an interdisciplinary perspective.

  • Agency Strategic Planning Tour Announced

    AUSTIN, TX - The Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing & Certification Board (TALCB) are pleased to announce our biennial strategic planning listening tour. License holders and the public are invited to participate in the agency’s preparation of its 2019-2023 Strategic Plan by offering input at one of the following sessions:

  • Get CE Credit for Attending a Commission Meeting!

    A real estate license holder may receive up to four hours of continuing education elective credit per license period for attendance in person at a February Commission meeting. 

    To be eligible for the credit, current license holders must: 
    • Attend the meeting in person;
    • Attend the meeting from the start to the end of the proposed rules portion of the posted agenda;
    • Provide photo identification; and
  • License Exams Now Available On Military Installations

    The Texas Real Estate Commission (TREC) is pleased to announce that the Texas real estate sales agent, broker, and inspector licensure exams are now conveniently available at over 200 Pearson VUE test centers as well as on military installations across the globe for service members, spouses, dependents, and contractors with authorized base access.