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The agency continues to evaluate the impact COVID-19 may have on all aspects of agency operations, including those related to the regulatory and licensing functions of the agency. We are open for business and working hard to meet your needs. We also understand the importance of communicating with stakeholders to ensure all are informed during this rapidly evolving situation. As a result, the agency has prepared the following FAQs to help answer questions during this uncertain time. As things evolve, this page will be updated with additional information. Additionally, Texas Realtors has published FAQs that license holders may find helpful.

What special disclosures or duties are required related to COVID-19?

The agency has not imposed any special disclosures or duties. Pronouncements from local, state, and federal authorities may, however, apply. Please handle as you would for any infectious disease.

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What if I want to extend the time on, or otherwise amend, my One-to-Four Family Residential Contract (Resale)?

The Amendment to Contract form may help. That form expressly covers an extension on the closing date, additional option fee money, if any, and even the third party-financing amendment, as well as certain other modifications.

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Is the agency going to be understanding since many in-person classroom courses are canceled?

Yes. Please explore distance education options with your course provider and continue to check our website for updates. The Governor granted TREC approval to waive all renewal and application deadlines through June 30, 2020. See the article on the agency’s website for more details.

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Can I continue to come to the agency's headquarters in person?

No, the agency has temporarily closed lobby access to members of the public.  Our highest priority is the health and well-being of the consumers of Texas and our staff.  The agency will remain open to provide assistance via phone and email.  Regular web-based applications continue to be available.

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Can I file a complaint with the agency in the midst of this crisis?

Yes, you can continue to file complaints and they will be evaluated and processed.  However, please understand that processing times may be impacted.

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