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The agency continues to evaluate the impact COVID-19 may have on all aspects of agency operations, including those related to the regulatory and licensing functions of the agency. We are open for business and working hard to meet your needs. We also understand the importance of communicating with stakeholders to ensure all are informed during this rapidly evolving situation. As a result, the agency has prepared the following FAQs to help answer questions during this uncertain time. As things evolve, this page will be updated with additional information. Additionally, Texas Realtors has published FAQs that license holders may find helpful.

Should I continue to go into homes to do my job?

The agency understands the current outbreak may cause concern for license holders, especially when it comes to health and safety. You may wish to modify your day-to-day operations to protect yourself, which is an individual business decision.  Each license holder will be met with his or her own challenges. The agency will not provide direction on business decisions but encourages each license holder to make decisions that promote the health and safety of license holders and the public.  We encourage all of our license holders to adhere to state guidelines and refer to the CDC website for the latest information about ways to deter the spread of the virus. 

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I was scheduled to take my license exam and received a cancellation notice from Pearson VUE. What do I do?

If you received a cancellation notice, you would receive a full refund. Pearson VUE exam centers and third-party sites are slowly re-opening around the state.  All sites are practicing social distancing and have safety precautions in line with local jurisdictions that must be followed by both the test center staff and candidates.  If you have re-scheduled an exam, be sure to practice necessary safety precautions to remain safe and healthy. 

The agency is closely monitoring the need and ability to extend initial license application requirements and license renewal requirements to ease the burden placed on applicants and license holders. 

Please be sure to visit Pearson VUE’s COVID-19 webpage often for test delivery updates.

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What special disclosures or duties are required related to COVID-19?

The agency has not imposed any special disclosures or duties. Pronouncements from local, state, and federal authorities may, however, apply. Please handle as you would for any infectious disease.

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What if I want to extend the time on, or otherwise amend, my One-to-Four Family Residential Contract (Resale)?

The Amendment to Contract form may help. That form expressly covers an extension on the closing date, additional option fee money, if any, and even the third party-financing amendment, as well as certain other modifications.

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Is the agency going to be understanding since many in-person classroom courses are canceled?

Yes. Please explore distance education options with your course provider and continue to check our website for updates. The Governor granted TREC approval to waive all renewal and application deadlines through June 30, 2020. See the article on the agency’s website for more details.

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Can I continue to come to the agency's headquarters in person?

No, the agency has temporarily closed lobby access to members of the public.  Our highest priority is the health and well-being of the consumers of Texas and our staff.  The agency will remain open to provide assistance via phone and email.  Regular web-based applications continue to be available.

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How will my paper application or other paper form be affected?  

Due to employees working at home (teleworking), processing a document electronically is more effective. A document received by paper may take longer to process under current requirements.

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As a member of the real estate/appraiser profession, is my occupation considered “essential business?  

Many cities and counties have issued shelter-in-place orders with varying definitions of what is considered “essential.”  However, on March 30, 2020, the Governor issued Executive Order No. GA-14 which directs all Texans to minimize non-essential gatherings and in-person contact with people who are not in the same household, with exceptions made for essential activities and services based on the Department of Homeland Security’s guidelines on the Essential Critical Infrastructure Workforce and the Texas Department of Emergency Management, which discusses Community Based Operations such as real estate services, including settlement services.

You may wish to consult with your local officials or trade associations if you have any questions regarding whether your work consists of essential services.  While cities and counties may be more restrictive in issuing orders, these orders may not conflict with the Governor’s Executive Order No. GA-14 in creating social distancing guidelines and defining Essential Services. The continuation of business operations to the extent possible from home is strongly encouraged.

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Can I file a complaint with the agency in the midst of this crisis?

Yes, you can continue to file complaints and they will be evaluated and processed.  However, please understand that processing times may be impacted.

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