I am thrilled to be able to lead with some great news – because of enhanced staffing, improved training, real-time flexibility in response management, and more precise phone system programming we’ve employed, in recent weeks the average hold times for calls received by the agency’s contact center are under five minutes! Also, the average for all of April was about five and a half minutes, so we are still improving. Our goal is to keep doing so methodically and sustainably.

The Inspector Committee had a full agenda for its April meeting.  The meeting was accompanied by the newest appointments to the Inspector Committee, as well as the incoming General Counsel for the Real Estate Commission, Chelsea Buchholtz.  There was also significant representation from multiple trade associations and education providers as well.

AUSTIN, TX – The Texas Real Estate Commission is pleased to announce the confirmation of broker member Barbara Russell and public member Jason Hartgraves as new commissioners for terms to expire on January 31, 2025.  Governor Abbott nominated them to the post in March and they were confirmed by Senate vote on May 1^st.  Broker member Scott Kesner was confirmed and appointed as Chair of the Commission last week.

The Texas Real Estate Commission (TREC) is pleased to announce that Governor Abbott has named Scott Kesner of El Paso as Chair of the Commission.  On April 24^th Mr. Kesner was confirmed by the Senate to serve on the Commission and his appointment as the Chair is effective April 25, 2019 and expires at the pleasure of the Governor. Mr. Kesner is the broker and owner of Century 21 The Edge with offices in El Paso, Midland and Snyder.

AUSTIN, TX - The Texas Real Estate Commission (TREC) is pleased to welcome Chelsea Buchholtz as General Counsel of the Texas Real Estate Commission Effective March 2019.

I would like to begin by publically welcoming the three new members to the Inspector Committee, who were appointed in February. Mike Morgan of Brownwood was appointed as a new inspector member, to serve a six-year term, and Robert John Daehn of Aransas Pass and Dave Motley of Garland were appointed as public members to serve two-year terms. In addition, Lee Warren was reappointed to another six-year inspector term and public member Barbara Evans was reappointed for an additional two-year term. I want like thank all of the inspectors who took the time to submit their applications.

Even without a legislative session, April is always a very busy month. So this year, that is especially true with our agency focused on the final steps of the Sunset review process as well.  We greatly appreciate the anticipated improvements this process will bring to the services we provide to the people of Texas and the license holders we also serve. It has always been this agency’s policy to partner with our license holders in order to better serve their clients, the ultimate objective of both the profession itself and our regulatory efforts.