Scott Kesner was appointed chair of the Texas Real Estate Commission on April 25, 2019. With more than 25 years of experience, this appointment is another highlight in Scott's long career.  Chair Kesner recently traveled to Austin from his home city of El Paso to meet with Agency senior staff and learn more about the Commission. He spent the day speaking to each director, learning about everything from enforcement to communications to technology. We sat down with Scott to ask him some questions about his experiences and learn more about his plans.

Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?

In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:

The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.

To Help Improve Response Times and Quality of Communication TREC Is Launching More Ways to Get In Touch With The Agency

We know many of you have had a hard time getting through to the agency. We're working every day to improve our response times and customer satisfaction. We are pleased to announce the launch of several new ways to get in touch with us:

The Commission met on November 13^th for its regular quarterly meeting and it was one of the most productive – and lengthy – that we have had for many years.  Despite its length, we recognized recent accomplishments and achieved some major milestones that we have been working on for over two years.  We began by ratifying a very generous set of accommodations implemented in response to the unprecedented impact of Hurricane Harvey.  Up to six full months of deadline extensions are available to those who really need them in the 60 counties declared as a Disaster Area by Governor Abbo

TREC has been made aware of a scam requesting money from our license holders. The request is sent by text by someone posing as the Texas Real Estate Commission and asks that a specified amount be paid through Square Cash and provides a link to pay the amount (see example texts below).