The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.
It’s been a busy start of the year for the Commission. I traveled around the state in March as part of our Agency’s biennial strategic planning listening tour. This allowed me to receive input first hand from license holders across the state about issues that impact them directly. Tony Slagle, the agency’s inspector staff liaison visited a local chapter of an inspector trade association to discuss concerns and answer their questions. This is something staff is committed to doing more often. On April 2, the agency held its 2nd Annual Residential Realty Summit in Austin.
After postponing consideration of proposed changes to inspector insurance requirements at their November 2017 meeting, TREC took no action on the proposed rule amendments and remanded the matter to the Real Estate Inspector Committee at the Commission’s February 2018 meeting. TREC asked the Inspector Committee to gather input from stakeholders on all consumer recovery issues and bring recommendations on potential legislative solutions to the Commission for consideration at a future Commission meeting.
The Inspector Committee met on Monday, February 26 at the agency headquarters in Austin. On the agenda was the election of officers for the upcoming year. I was reelected as the Chair of the Committee and am honored to serve again in this capacity. Lee Warren was reelected as Vice-chair and Brad Phillips was reelected as Secretary. I am committed, as I am sure all members of the Committee are, to continue to do my very best to keep the Committee moving forward and to remain open all viewpoints as we make important recommendations to the Commission.
To Help Improve Response Times and Quality of Communication TREC Is Launching More Ways to Get In Touch With The Agency
We know many of you have had a hard time getting through to the agency. We're working every day to improve our response times and customer satisfaction. We are pleased to announce the launch of several new ways to get in touch with us:
The Inspector Committee met in Austin on October 9th and for the first time, the meeting was available to be viewed online in real time. This allowed license holders and members of the public to view the meeting live. This was an initial test run to see if streaming the meeting will be practical. No decision has yet been made about future streaming as TREC staff is continuing to explore options.
The full Inspector Committee met on Monday, July 17. On the agenda was a discussion of the pros and cons of continuing to exempt certain education providers from TREC licensure requirements (22 TAC 353.71 and 22 TAC 535.218).
TREC has been made aware of a scam requesting money from our license holders. The request is sent by text by someone posing as the Texas Real Estate Commission and asks that a specified amount be paid through Square Cash and provides a link to pay the amount (see example texts below).