In early March the COVID-19 virus began spreading rapidly throughout the country. The Texas Real Estate Commission (TREC) and Texas Appraiser Licensing and Certification Board (TALCB) took drastic measures to ensure the health and well-being of the staff while continuing to address the questions and concerns of consumers and license holders. TREC and TALCB quickly determined it was best for staff to transition staff working entirely remotely and allocate resources to do so.

In April of 2018, the Executive Director of the Agency reached out to our stakeholders and to the public to acknowledge that the customer service the Agency was providing was unacceptable, and that we were working diligently to find sustainable solutions to resolve these issues. Since that time, the Agency has made great strides to improve the level of service by employing a holistic approach, including a combination of technological improvements, additional staff, and enhanced process efficiencies.