From the Chair - September 2020
Submitted by Christine Anderson on Fri, 2020-09-11 08:23We have made it another month in the virtual environment, and I don’t know about you, but I am ready to see folks in person again. The agency continues to work primarily remotely with a high level of productivity, maintaining a call hold time of under 2 minutes, and processing 5 months of renewals after the COVID extensions expired.