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An Update on Customer Service From Tony Slagle, Deputy Executive Director

When I was named the Deputy Executive Director of TREC and the Deputy Commissioner of TALCB in August of this year, part of my expanded role at the agency was to focus on the agency operations, particularly the frontline customer service aspects of licensing and call center performance. I am happy to report that over the last several months, due to the implementation of technological improvements, additional staff, and the hard work of existing staff, there has been a marked improvement in the overall performance of both.

From the Executive Director - October 2018

The agency has had quite a busy summer and the fall continues to bring a steady stream of challenges.  As we continue working through all the issues which arise, especially through the Sunset process, know that we remain fully committed to exploring every effective option available to improve this agency’s performance.  First and foremost, our mission has not changed and our dedication to accomplish it in the most effective, efficient and transparent manner is shared by our policymakers and our staff team. 

From the Chair - May 2018

The Commission held its regular quarterly meeting on Monday, May 7 at our HQ in Austin. The Executive Director was delayed for about an hour arriving for the meeting due to air travel delays on Sunday that resulted in a cross-country reroute and pushed his final flight to Monday morning.  So our very able Deputy Executive Director and General Counsel Kerri Lewis delivered the Executive Director’s report.    

From the Chair - Inspector Committee - February 2018

The Inspector Committee met in Austin on January 22nd to discuss a packed agenda. Several inspectors made the trip to Austin for this meeting.  I would like to thank everyone who took time out of their busy schedules to attend and I appreciate your important input.  Inspector attendance at these meetings is invaluable because it provides the Committee the opportunity to hear the ideas and concerns of inspectors from all over the state.  The Committee is meeting again on Monday, February 26th at 10am.

From the Chair - Inspector Committee - July 2021

The Inspector Advisory Committee (IAC) met on July 12th in Austin.  This was the first meeting that the IAC has had in person in some time, and it was good to be face to face again.  There were a few items on the agenda this go around that entailed some lengthy discussion.  The IAC discussed comments received on the proposed rule to require an inspector to obtain permission in writing from a client prior to obtaining a referral fee, or other valuable consideration, for referring services that are not settlement services.