Communications
AGENCY RECEIVES DISTINGUISHED AWARDS
Submitted by Christine Anderson on Fri, 2018-08-31 10:10Austin, TX – The Texas Real Estate Commission and Appraiser Licensing & Certification Board is pleased to announce the agency has won two coveted Association of Real Estate License Law Officials (ARELLO) Communications Awards. One is for the new integrated communications plan, and the other for Board and Commission meeting communications. The agency will be recognized for these achievements and will make presentations on these topics at the ARELLO Annual Conference on September 28th, 2018.
Using "Realty" In Team Names
Submitted by Christine Anderson on Tue, 2018-08-14 16:34At the Commission Meeting on Monday, August 13, 2018, the Commission adopted changes to the advertising rules (§535.155) allowing Broker team names to include the term "realty," so long as the other requirements for team names are met. For example, a team name must still end with the word “team” or “group.” A team name of “John Doe Realty Group” is allowed, but a team name of “John Doe Realty” is not.
Customer Service Matters: How the Agency Has Improved
Submitted by Christine Anderson on Mon, 2018-07-23 22:03Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.
From the Executive Director: A Progress Report to Agency Stakeholders
Submitted by Christine Anderson on Thu, 2018-07-12 15:24The agency has committed to implement a variety of measures to improve our customer service. This is a quick review of what we have done so far and what additional steps remain to be implemented to enhance our responsiveness.
The Sunset Review Process and Strategic Planning
Submitted by Tony Slagle on Thu, 2018-06-21 09:25Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?
In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:
Name Management Tool Launched!
Submitted by Christine Anderson on Thu, 2018-05-17 12:11TREC has launched our new Name Management Tool to allow broker license holders to easily manage their names with the agency online and get in compliance with the new advertising rules.
Name Management Tool
TREC is pleased to announce our new Name Management Tool!
TREC has launched our new Name Management Tool to allow broker license holders to easily manage all of their business names online and remain in compliance with the updated advertising rules.
To The Consumers and License Holders of Texas:
Submitted by Christine Anderson on Tue, 2018-04-10 15:58The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.