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Job Vacancy Announcement


Job Title:
Systems Support Specialist IV
Division:
Information Technology Services
Job Posting #
2203-21-ITD
Monthly Salary:
$4,700.00 - $5,100.00
State Classification:
Systems Support Specialist IV
Class No., Group:
0231; B19
Location:
Austin
FLSA Status:
Exempt
Work Week:
Monday-Friday, 40 hours/week (Telework may be possible)
Travel:
5%
Posting Date:
04/01/2022
Closing Date:
On Hold
Job Summary:

The Texas Real Estate Commission seeks an experienced Systems Support Specialist for our IT helpdesk team in support of agency staff.  Work involves coordinating and/or providing the first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone or network environment. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.  May train others. Reports to IT Operations Lead.   

Minimum Education:

Graduation from a standard senior high school or equivalent

Experience:

Minimum two years’ experience in computer systems support work. Experience and education may be substituted for one another on a year-for year basis.

Knowledge, Skills and Abilities:

•    Knowledge of the practices, principles, and techniques of computer operations; information systems; computer software and hardware; information security policies and procedures; local and wide area networks; and the management of information systems. 
•    Skill in the use and support of computers, the use of applicable programs and systems, and troubleshooting information systems.
•    Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively.
•    Effective verbal and written skills.
•    Strong analytical and project management skills.
•    Excellent problem-solving in relationship management skills with a proactive and open approach to conflict resolution.
•    Ability to use appropriate interpersonal styles and communication methods to influence and build effective and strategic relationships among diverse groups of people at all levels within the organization.
•    Ability to facilitate change in effectively lead in an environment of change.
•    Ability to establish program goals and objectives and to devise effective solutions to problems.
•    Ability to work individually and in a team setting.  Must also be able to effectively prioritize requests based on criticality of requests.
 

Preferred Qualifications:

•    Bachelor’s degree in Computer Science or similar.  
•    Certifications in computer network design, security, support.

Job Duties:

•    Provides desktop support, Wireless / mobile device support, Email, Instant Messaging, Network and Printer support. 
•    Managing work within a helpdesk ticketing system 
•    Maintaining documentation of technical and operational processes. 
•    Facilitates requests for hardware, software, and services.
•    Manage user account and network access.
•    Tracks usage and ownership of IT assets in the following areas: Desktop computer hardware and Wireless telephones and mobile devices.
•    Serves as a primary onsite support resource for all end user desktop/laptop issues.
•    Coordinates and oversees the set-up of equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software and desk phones. 
•    Maintains home office that is noise and distraction free.
•    Ability to work in a hybrid/on-site, virtual self-management/self-motivated environment.
•    Perform other duties as assigned.

Additional Requirements:

Environmental & Physical Conditions:  Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

To Apply:

To apply for this position, complete an on-line application either through the TREC CAPPS External Applicant Career Section at CAPPS Careers or through Work In Texas (WIT) at http://www.twc.state.tx.us

For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TREC Human Resources by calling 512-936-3604.  Applications must be received by the closing date in order to be considered for this posting. TREC does not accept paper applications. 

Submit a DD-214 or DD-1300 (if applicable) to: human.resources@trec.texas.gov or 512-936-3547 (fax). 

Applications will not be considered until all required documentation is received by TREC/TALCB.

Military Crosswalk Information: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Contact:

Human Resources at 512-936-3586