Program Specialist I (2210-04-ENF) INTERNAL ONLY
Job Vacancy Announcement
Perform routine program-specific work researching, analyzing, and investigating backgrounds, including criminal history and other issues such as unpaid judgments and discipline against other professional licenses. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Explains program specifics and requirements to other staff and the general public. Assists Program Coordinator related to application & fingerprinting program.
We value employee work-live balance and provide our team members incentives that include telework, flexible work schedules, wellness leave incentive, health and retirement programs, 401K, vacation and sick leave paid, holiday pay, and other various benefits. The Enforcement Division values teamwork and productivity to accomplish our consumer protection mission. TREC oversees real estate brokerage, inspections, and timeshares. The agency also provides education and licensing services, as well as regulation and enforcement of state laws.
Bachelor’s degree from an accredited four-year college or university. Experience can substitute for education on a year for year basis.
Two years of relevant program or office work experience.
Experience working with the public.
- Knowledge of the Texas Real Estate License Act and Rules of the Texas Real Estate Commission
- Knowledge of general business procedures
- Skill in applying tact and diplomacy with others to gain cooperation and compliance
- Skill in providing excellent customer service to both internal and external customers
- Skill in operating a personal computer with word processing, database, spreadsheet and presentation software
- Effective grammar, spelling, punctuation and editing skills
- Effective organizational and prioritization skills
- Skill in operating standard office equipment including scanner, fax machine, and multi-line phone
- Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers
- Ability to adapt successfully and quickly to change and deliver quality results in a timely manner
- Ability to communicate professionally by phone and email
- Ability to work successfully in a dynamic, multi-tasking environment
- Ability to accept direction or constructive criticism and adapt as needed
- Ability to consistently present a professional image to both internal and external customers
- Ability to plan, organize and work independently, as well as within a team environment
- Ability to exercise sound judgment and discretion
- Ability to quickly learn and apply the rules and laws pertaining to the program
- Ability to maintain the highest level of confidentiality
- Work experience with paperless filing systems
- Real estate experience and/or current Texas Real Estate license. (License must be placed on inactive status while employed with the agency.)
- Knowledge of general legal practices/procedures.
- Knowledge of Chapter 53, Texas Occupations Code.
- Two years of experience reviewing and analyzing licenses or researching criminal history for an occupational regulatory agency.
- Review and analyze fingerprint results.
- Prepare Fitness Determination’s, applications, and renewals for case opening and closing.
- Maintain a caseload of pending Fitness Determinations, application, and renewal files.
- Disseminate information concerning Enforcement programs and procedures.
- Works as a team member within the Enforcement Division and performs other tasks as assigned by the Program Coordinator, Team Lead and Director of Enforcement.
Resume and cover letter detailing how your experience fits the duties of this position
Environmental & Physical Conditions: Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.
To apply for this position, complete an on-line application either through the TREC CAPPS External Applicant Career Section at the CAPPS Careers Website or through Work In Texas (WIT) at http://www.twc.state.tx.us.
For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TREC Human Resources by calling 512-936-3604. Applications must be received by the closing date in order to be considered for this posting. TREC does not accept paper applications.
Submit a cover letter, DD-214 or DD-1300 (if applicable) to: firstname.lastname@example.org or 512-936-3547 (fax).
Applications will not be considered until all required documentation is received by TREC/TALCB.
Military Crosswalk Information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Human Resources at 512-936-3586