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Job Vacancy Announcement


Job Title:
Program Specialist - Criminal History & Moral Character Determination
Division:
Standards and Enforcement Services (TREC)
Job Posting #
1812-05-SES
Monthly Salary:
3,250 - 3,500.00
State Classification:
Program Specialist I
Class No., Group:
1570, B17
Location:
Austin
FLSA Status:
Nonexempt
Work Week:
Monday-Friday, 40 hours/week (flex schedule may be possible after first evaluation)
Travel:
None
Posting Date:
12/05/2017
Closing Date:
Until Filled
Job Summary:
Perform routine program-specific work researching, analyzing, and investigating backgrounds, including criminal history and other issues such as child support and nonpayment of guaranteed student loans. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Explains program specifics and requirements to other staff and the general public.  Assists Program Coordinator related to application & fingerprinting program.
Minimum Education:
Bachelor’s degree from an accredited four-year college or university. Experience can substitute for education on a year for year basis
Experience:
  • Minimum two years progressively responsible experience performing advanced administrative support work
  • Work experience reviewing, evaluating, or analyzing complex written documents
  • Work experience preparing technical program reports
Knowledge, Skills and Abilities:
  • Knowledge of general business procedures
  • Skill in applying tact and diplomacy with others to gain cooperation and compliance
  • Skill in providing excellent customer service to both internal and external customers
  • Skill in operating a personal computer with word processing, database, spreadsheet and presentation software
  • Effective grammar, spelling, punctuation and editing skills
  • Effective organizational and prioritization skills  Skill in operating standard office equipment including scanner, fax machine, and multi-line phone
  • Ability to quickly learn the Texas Real Estate License Act and rules of the Texas Real Estate Commission
  • Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers
  • Ability to adapt successfully and quickly to change and deliver quality results in a timely manner
  • Ability to communicate professionally by phone and email
  • Ability to work successfully in a dynamic, multi-tasking environment
  • Ability to accept direction or constructive criticism and adapt as needed
  • Ability to consistently present a professional image to both internal and external customers
  • Ability to plan, organize and work independently, as well as within a team environment
  • Ability to exercise sound judgment and discretion
  • Ability to quickly learn and apply the rules and laws pertaining to the program
  • Ability to maintain the highest level of confidentiality
Preferred Qualifications:
  • Work experience with paperless filing systems
  • Real estate experience and/or current Texas Real Estate license (License must be placed on inactive status while employed with the agency.)
  • Knowledge of general legal practices/procedures
  • Knowledge of Chapter 53, Texas Occupations Code

Two years of experience reviewing and analyzing licenses or researching criminal history for an occupational regulatory agency

Job Duties:
  • Review license applications, moral character determinations (MCDs) and renewals, including criminal background checks in DPS and FBI databases for criminal offenses for enforcement-related referrals
  • Review and analyze fingerprint results
  • Prepare MCDs, applications, and renewals for case opening and closing
  • Maintain a caseload of pending MCD, application, and renewal files
  • Disseminate information concerning SES programs and procedures
Additional Requirements:
Resume and cover letter detailing how your experience fits the duties of this position
 
Environmental & Physical Conditions:  Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.
To Apply:
Submit a complete (no blanks) State of Texas Employment Application along with a cover letter, resume, and DD-214 or DD-1300 (if applicable) to:  human.resources@trec.texas.gov or 512-936-3547 (fax).  Applications may be submitted via WorkInTexas; however, the additional documents must be submitted to Human Resources prior to being considered for an interview. 
 
Applications will not be considered until all required documentation is received by TREC/TALCB.
 
Contact:
Human Resources 512-936-3604