Customer Service Representative III (2101-10-CRD) ON HOLD
Job Vacancy Announcement
Assist the public and license holders by providing accurate information via a multi-line telephone system, email, & in person.
High School Diploma or Equivalent
One year of customer service experience in an office environment.
- Knowledge of general business procedures and use of standard office equipment
- Skill in operating a personal computer with word processing, database, and spreadsheet software
- Skill in providing excellent customer service to both internal and external customers
- Effective verbal and written communication, human relations and organizational skills
- Ability to communicate professionally via telephone and email
- Ability to quickly and accurately retrieve information from a computer database
- Ability to maintain composure in high-pressure situations
- Ability to quickly learn the rules and procedures for TREC/TALCB
- Ability to willingly accept and use constructive criticism/feedback to improve performance
- Ability to work successfully in a dynamic, fast-paced, multi-tasking environment
- Ability to adapt successfully to change
- Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers
- One year work experience in a call center environment
- Texas Real Estate license holder (Cannot hold an active license if employed by TREC)
On-the-job training will be provided to establish a general knowledge of licensure requirements, agency functions, and division procedures.
- Attend work regularly and observe approved work hours in accordance with agency/division leave and attendance policies
- Answer approximately 45 to 60 incoming calls per day
- Proficient typing and critical thinking skills to answer customer emails while assisting phone customers
- Ability to address customer inquiries/concerns in person at reception desk
- Must be on time and ready to take calls for every scheduled shift
- Display genuine friendly, engaging, and helpful personality, on and off the phone
- Ability to work in a virtual self-management/self-motivated environment
- Ability to grasp and retain new information quickly and efficiently
- Maintains home office that is noise and distraction free
- Must be able to operate a phone headset, computer, and company software
- Respond to email inquiries within one business day from the date received
- Provide accurate information to license holders and the public
- Provide a detailed summary of all calls and emails to license holders in VERSA
- Working knowledge of Microsoft products, preferably Outlook, Teams, Word, and Excel
- Assist in maintaining a division notebook to use as a reference for all TREC/TALCB rules, laws, contracts, forms, and procedures
- Perform other duties as assigned
Resume and cover letter detailing how your experience fits the duties of this position
Environmental & Physical Conditions: Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.
To apply for this position, complete an on-line application either through the TREC CAPPS External Applicant Career Section at https://capps.taleo.net/careersection/329/jobsearch.ftl?lang=en or through Work In Texas (WIT) at http://www.twc.state.tx.us
For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TREC Human Resources by calling 512-936-3604. Applications must be received by the closing date in order to be considered for this posting. TREC does not accept paper applications.
Submit a cover letter, DD-214 or DD-1300 (if applicable) to: email@example.com or 512-936-3547 (fax).
Military Crosswalk Information: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Human Resources at 512-936-3604