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Job Vacancy Announcement


Job Title:
Customer Service Representative
Division:
Reception and Communication Services
Job Posting #
1906-32-RCS
Monthly Salary:
$3,000.00
State Classification:
Customer Service Representative III
Class No., Group:
0134, A13
Location:
Austin, Texas
FLSA Status:
Nonexempt
Work Week:
Monday-Friday, 40 hours/week (flex schedule may be possible after first evaluation)
Travel:
None
Posting Date:
06/25/2019
Closing Date:
On Hold
Job Summary:

Assist the public and license holders by providing accurate information via a multi-line telephone system, email, & in person.

Minimum Education:

High School Diploma or Equivalent

Experience:

One year of customer service experience in an office environment

Knowledge, Skills and Abilities:
  • Knowledge of general business procedures and use of standard office equipment
  • Skill in operating a personal computer with word processing, database, and spreadsheet software
  • Skill in providing excellent customer service to both internal and external customers
  • Effective verbal and written communication, human relations and organizational skills
  • Ability to communicate professionally via telephone and email
  • Ability to quickly and accurately retrieve information from a computer database
  • Ability to maintain composure in high-pressure situations
  • Ability to quickly learn the rules and procedures for TREC/TALCB
  • Ability to willingly accept and use constructive criticism/feedback to improve performance
  • Ability to work successfully in a dynamic, fast-paced, multi-tasking environment
  • Ability to adapt successfully to change
  • Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers
  • Ability to consistently present a professional image to license holders, the public and co-workers
Preferred Qualifications:
  • One year work experience in a call center environment
  • Texas Real Estate license holder (Cannot hold an active license if employed by TREC)
Job Duties:

On-the-job training will be provided to establish a good general knowledge of licensure requirements and of agency functions and procedures.

  • Answer approximately 50 to 75 incoming calls per day
  • Respond to email inquiries within two business days from the date received
  • Provide accurate information to license holders and the public
  • Answer questions regarding license renewals, fees, and forms
  • Professionally assist license holders with their online renewals and all other online transactions
  • Attend work regularly and observe approved work hours in accordance with agency/division leave and attendance policies
  • Access database information to assist license holders and the public
  • Provide a detailed summary of all calls and emails to license holders in VERSA
  • Provide exceptional customer service to internal and external customers
  • Keep current with TREC/TALCB rules, policies, forms, and procedures
  • Assist in maintaining a division notebook to use as a reference for all TREC/TALCB rules, laws, contracts, forms, and procedures
  • Perform other duties as assigned
Additional Requirements:

Cover letter detailing how your education and experience meet the requirements of the position.

Environmental & Physical Conditions:  Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

To Apply:

Submit a complete (no blanks) State of Texas Employment Application along with a cover letter, resume, and DD-214 or DD-1300 (if applicable) to:  human.resources@trec.texas.gov or 512-936-3547 (fax).  Applications may be submitted via WorkInTexas; however, the additional documents must be submitted to Human Resources prior to being considered for an interview. 

Applications will not be considered until all required documentation is received by TREC/TALCB.

Skills test will be conducted at the time of interview.

Military Crosswalk Information: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Contact:

Tawana Hood, Human Resources 512-936-3604