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Job Vacancy Announcement

Job Title:
Customer Service Representative
Reception and Communication Services
Job Posting #
Monthly Salary:
State Classification:
Customer Service Representative III
Class No., Group:
0134, A13
FLSA Status:
Work Week:
40 hours per week, Monday-Friday; must be able to work rotating shifts; between 7:00 am to 6:00 pm
Posting Date:
Closing Date:
Until Filled
Job Summary:

Assist the public and license holders by providing accurate information via a multi-line telephone system, email, & in person.

Minimum Education:

High School Diploma or Equivalent


One year of customer service experience in an office environment

Knowledge, Skills and Abilities:
  • Knowledge of general business procedures and use of standard office equipment
  • Skill in operating a personal computer with word processing, database, and spreadsheet software
  • Skill in providing excellent customer service to both internal and external customers
  • Effective verbal and written communication, human relations and organizational skills
  • Ability to communicate professionally via telephone and email
  • Ability to quickly and accurately retrieve information from a computer database
  • Ability to maintain composure in high-pressure situations
  • Ability to quickly learn the rules and procedures for TREC/TALCB
  • Ability to willingly accept and use constructive criticism/feedback to improve performance
  • Ability to work successfully in a dynamic, fast-paced, multi-tasking environment
  • Ability to adapt successfully to change
  • Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers
  • Ability to consistently present a professional image to license holders, the public and co-workers
Preferred Qualifications:
  • One year work experience in a call center environment
  • Texas Real Estate license holder (Cannot hold an active license if employed by TREC)
Job Duties:
  • On-the-job training will be provided to establish a good general knowledge of licensure requirements and of agency functions and procedures.
  • Answer approximately 80 to 100 incoming calls per day
  • Respond to email inquiries within two business days from the date received
  • Provide accurate information to license holders and the public
  • Answer questions regarding license renewals, fees, and forms
  • Assist license holders with their online renewals and all other online transactions
  • Access database information to assist license holders and the public
  • Maintain an accurate log of calls received on the survey data sheet
  • Provide a detailed summary of all calls and emails to license holders in VERSA
  • Provide exceptional customer service to internal and external customers
  • Keep current with TREC/TALCB rules, policies, forms, and procedures
  • Assist in maintaining a division notebook to use as a reference for all TREC/TALCB rules, laws, contracts, forms, and procedures
  • Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
  • Perform other duties as assigned
Additional Requirements:

Cover letter detailing how your education and experience meet the requirements of the position.

Environmental & Physical Conditions:  Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

To Apply:

Military Crosswalk information:

To Apply: Applications will not be considered until all required documentation is received by TREC/TALCB.

Submit a complete (no blanks) State of Texas Employment Application to: or 512-936-3547 (fax).  Applications may be submitted via WorkinTexas; however, the additional documents must be submitted to Human Resources prior to being considered for an interview. 


Human Resources 512-936-3604